If you’ve decided to hire the services of our travel agency and make your vacation enjoyable, we will do everything to meet your requirements and make booking as simple as possible.
After you’ve booked your excursion, we will send you a confirmation email stating that we’ve approved your reservation and that your name is on our passenger list.
If you don’t see our email, please check the other partitions of your email, such as “spam” or “junk box,” just to be sure.
Our agent will contact you via email or WhatsApp if you have provided a telephone number while booking. Communication via Whatsapp is faster and more reliable, so we request our guests to provide a phone number with Whatsapp loaded on the booking form or contact us via Whatsapp if possible. Our agent will inform you about the pick-up time of the tour and answer any questions you may have about the tour. After our agents contact you and you confirm your booking, you are on our confirmed passenger list.
We work with the “pay on the day” method, so you don’t make any prepayment or payment before the tour. However, in some cases, such as private tours, we may request a deposit or payment from you before the tour day. In that case, our agent contacts you to determine a meeting time and visits you at your hotel to collect the payment.
Each excursion starts with a pick-up from your accommodation and a transfer to the beginning of your adventure. After the tour, we will comfortably drop you off at your hotel. Pick-up and drop-off are included in the excursion price.
Your safety is our top priority, and that is why we employ only the best and most experienced drivers and staff. Our drivers will easily find your accommodation address, as they are familiar with the city. However, if you want to be picked up from somewhere other than your hotel, you can just let our agent know so we can organise it. Pick-ups and drop-offs are done from the hotel's security gates.
To summarise, you get instant ticketing when you book a trip from our website, and all you need to bring with you is a good mood. We will take care of all your requests and make sure you have the most memorable vacation ever.
